To Key Food Corporate Management:
I am writing to formally report a deeply troubling and unacceptable incident of racial profiling and harassment that occurred at a Key Food location on November 20, 2025.
Approximately 5-10 minutes after beginning my shopping, an employee identified as Ishmael confronted me, stating I was banned from the premises. When I requested an explanation, he falsely accused me of shoplifting eye drops five months prior and claimed to possess video footage he was unable to produce. During this confrontational interaction involving security officers, the employee's narrative became inconsistent and confusing, further undermining his allegations.
When I requested that the police be called to resolve the matter, the employee escalated the situation by using a severe racial slur directed at me. When the police arrived, the employee shifted his accusation to claim I was impersonating an officer and introduced unrelated, fabricated incidents in what appeared to be an attempt to justify his discriminatory behavior. Consequently, the police were asked to escort me from the store premises.
The actions and language used by this employee were racist, unprofessional, and in direct violation of my rights as a customer. I experienced targeted discrimination and racial profiling.
My family has been loyal patrons of Key Food for nearly 60 years. The behavior exhibited by staff at this location fundamentally contradicts the ethical standards and mission your company presumably aims to uphold.
I have attempted to contact corporate management regarding this grave matter multiple times without success. I am demanding an immediate and thorough investigation into this incident, the employee's conduct, and the location's adherence to proper customer service protocols
and anti-discrimination policies. I expect a prompt and substantive response addressing these serious concerns.
Sincerely,YF
#BreakingNews #Brooklyn #keyfood #RacialProfiling #HumanResources
